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General Information
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Help: My Account

Account Details

Request to Change Username or Email Address – This is at the sole discretion of the site administrator.  Enter the new username or email address, and a email notice is sent to the site administrator requesting the change.

Change Account Information – This section allows a user to update their personal information, change their email settings, and change their membership plan (if enabled).

Change Password – This allows a user to change their password at any time.

  1. Enter current password (case sensitive).
  2. Enter new password.
  3. Confirm new password.
  4. Click “Change Password”

Billing Details

Change Billing Info – This allows a user to change their billing address and credit card information (if accepted).

Make Payment – This is where a user can submit a payment for the charges they have incurred from using the website.   The user must enter the amount in the field corresponding to their payment type. 

View Invoice/Hide Invoice – The user can define the date range of charges/payments to view.  Each transaction will have a status of either “completed” or “pending”.   Pending transactions are not included in the total due.

Public Profile

This allows a user to give more information about themselves or their business.  This information is displayed alongside a users feedback.  The link to a user’s profile will appear next to their username on their item listing pages.

Summary

This section allows a user a quick glimpse of their account activity.  The following information is defined in the summary:

 
General

Listings being watched - The number of listings in the watch list
Listings being bid on - The number of listings you are bidding on
Listings won - The number of listings where you have the winning bid
Listings not won - The number of listings where you do not have the winning bid
Successful listings - Your listings that closed successfully (closed with a winning bid)
Unsuccessful listings - Your listings that have closed without a winning bid
Active listings - Your live listings
Listing Templates - The number of templates you have created
Invoice Purchases - The number of invoices for your purchases
Invoice Sales - The number of invoices for your sales

Action Needed

 Invoices awaiting payment - Invoices needing payment
 Listings awaiting payment  - Total listings needing payment
 Listings awaiting invoice  - The number of listings that have not been invoiced
 Templates were recently added  - number of new templates
 RFQ Listings need a winner selected - (if RFQ is enabled) The number of RFQ listings that require you to select a winner
 Listings need feedback - The number of listings where you have not yet left feedback

Bidding

Watching     

Price – The current price of the item

Shipping Cost - The cost to ship the item as defined by the seller

User ID – The user listing the item

# Bids – Total number of bids the item has received, or the total number of items sold in a fixed price listing

Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number

How to remove an Item from your watch list:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list”  button located at the bottom of the watch list.

View Sellers Other Items – This button allows a user to view the seller’s other items.  If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.
 

Contact Seller – An email will be sent containing the message that is entered into the contact user form.  

 
Bidding                

Current Price – The current winning bid

Shipping Cost - The cost to ship the item as defined by the seller

Bid Amount – The maximum amount you have bid on a listing

Time Left – The amount of time until the listing ends (this time may extend if sniper protection/popcorn bidding is enabled)

Listing Number – The listing number is displayed in ( ) parenthesis

Listing Title – The listing title is displayed after the listing number

           User ID – The user listing the item


Won

Lister ID – The User ID  of the person whom created the listing

Sale Price – The amount of the sale (highest accepted bid or fixed price)

Quantity – Number of items you have selected to purchase

Sale Date – Date the listing ended or item was purchased with Buy Now

Status – The communication status (by symbol) between the buyer and seller

Remove from list – This allows a user to remove old completed transactions

Action Panel: Options will vary depending on purchasing scenario.

View Invoice - View your invoice with the option to print.

Create Invoice - This option is available for winning bidders on RFQ and Reverse Auctions.

Checkout - Pay for your invoice.  This option is available if the seller accepts immediate payment.

 

Note: This will be available if the seller accepts immediate payments through the PayPal standard payment service and / or the seller is the website owner using a Merchant Gateway to accept direct credit card payments.  

Leave Feedback – Buyer is directed to their “Leave Feedback” section (this is available if the buyer has not left feedback for this transaction)

How to remove a transaction:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list” button located at the bottom of the watch list.

Not Won

Final Price – The final selling price of the item

My Max Bid – The maximum amount you bid on the item

Seller ID – The username of the seller

End Date – The date the listing ended

View Seller’s Other Items - – This button allows a user to view the seller’s other items.  If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.

Contact Seller - An email will be sent containing the message that is entered into the contact user form.

Remove from list - This allows a user to remove non-winning listing records

How to remove a transaction:

Check the box associated with the listing to be removed from the watch list.

Click the “Remove from list” button located at the bottom of the watch list.

 
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